ColimoNeed help?
A question, a problem with your purchase, an idea? Email us at colimo@helby.studio. We usually reply within two business days, in English or French. There is no need to tell us anything about your children.
Colimo can’t hear the table
Colimo needs the microphone. Check that it has access in Settings › Colimo › Microphone. During a call, or if another app takes the microphone, the session pauses and starts again by itself afterwards; if it doesn’t, open Colimo. If you allowed notifications, Colimo lets you know when he stops while the app is closed.
I can’t hear the reminder
Turn the iPhone’s volume up enough to hear the reminder over the conversation: Colimo shows a banner when it is too low. Also check the reminder volume in the parents’ space. During a session, the reminder always plays on the iPhone’s speaker, even with headphones connected.
Colimo hides too soon, or not soon enough
In the parents’ space, pick the sensitivity: “Calm” (homework, reading), “Lively” (family meals, recommended) or “Party” (a snack, a board game). Tap “Try with the room’s noise” to see, live, what each sensitivity would show at your table. With The Whole Garden, you can also choose the delay before the reminder: 2, 5 or 10 seconds. At the start of each session, Colimo listens to the room for a few seconds: start once everyone is seated, not in the middle of serving.
Is the level shown accurate?
It is indicative: an iPhone is not a sound level meter, and Colimo makes no promise about hearing or health. What matters to Colimo is the difference from your room’s background noise.
Finishing a session
Tap “Finish” and answer the grown-up question: the summary shows with the bouquet. Leaving the app or locking the iPhone doesn’t finish the session: it keeps listening, and iOS shows its orange dot.
Restoring my purchase on a new iPhone
On the home screen, tap “Parents” (with the padlock), answer the question, then tap “Restore purchases” (under the offer, or in “Help and information”). Use the same Apple Account as for the purchase. Members of your Family Sharing group get the purchase the same way.
Is there a subscription to cancel?
No. The Whole Garden is a one-time purchase: it is paid once, never renews and has nothing to cancel. For a refund, go to reportaproblem.apple.com.
Deleting the history
Parents’ space › “History” › “Delete the history”. The history is only on this iPhone: deleted sessions can’t be recovered. Deleting the app also erases all its data.
Keeping children in the app
iOS offers Guided Access: Settings › Accessibility › Guided Access. Turn it on, open a session, then triple-click the side button to lock the iPhone on Colimo. Triple-click again (and type your code) to leave.
See also our privacy policy and terms of use.